Refund Policy

Last Revised: January 2, 2017

Thank you for visiting a TCT Business Solutions, LLC website, including tracey-osborne.com or becomingava.com. You arrived at this Refund Policy page from one of the above sites, referred to herein as “this web site”. These terms and conditions are subject to change by TCT Business Solutions, LLC (hereinafter “Company”) at any time and at our discretion without notice by updating this posting.

Digital Products

Since this website is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. Please note that any bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  • non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Technical Support (support (at) tracey-osborne (dot) com) department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
  • download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department within 7 days of purchase. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
  • major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
  • product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not guarantee that you will earn any money using the techniques and ideas in these materials.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Services

We do not provide refunds for any of our online services. Unused hours must be used within a 30-day time frame or they become null and void.

Contact Us

Support (at) tracey-osborne (dot) com

Please give 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at the above email address within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.